OBT Cigar Inc. guarantees your complete satisfaction on every product we sell and want you, the customer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 14 days of receipt of your order. If you need to return an item, please send INSURED via FedEx, UPS, or parcel post to our shipping address of 5413 Walnut Avenue #2C, Downers Grove, IL 60515. Please notify us before returning any items. ?For damaged merchandise, please retain all packing material and contact us immediately at 630.571.8808. We will promptly arrange for its replacement.